Effective Date: Dec 1, 2018
Otherwise, we will consider your continued use to be acceptance of the change.
2. Information Collection and Usage
Charzing collects different kinds of information through the Web Site and the Service, and uses this information in different ways.
Non-Personally Identifiable Information. When you visit the Web Site we collect certain demographic information (such as your IP address, type of Internet browser and operating system you use, pages viewed, the URL that you visited before you came to our Web Site, and the URL to which you next go) in order to understand how users navigate through the Web Site and to improve your experience using the Web Site.
When you use our Service, we collect certain demographic information (such as your Charzing charging station location and charging duration) in order to understand usage patterns and to improve your experience using our Service.
We use the User Information in order to process the application, to provide the Service to the customer and users and to otherwise communicate with you as a customer or user regarding the Service. Please keep in mind that we reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account, without offering you the opportunity to opt out of receiving them.
We also may use the User Information to provide advertisements from Charzing or its partners to you, but you will have the opportunity to opt-out of these communications.
From time to time, you may receive offers through Charzing from other businesses. These offers may require you to provide information to them if you choose to accept their offers. You should remember that these offers are made by the businesses themselves and not by Charzing. You should always be sure to read the terms of service and privacy policies of these businesses before providing any information to them so that you can understand their intended uses for your information. Charzing may receive information from these regarding your response to their offers so that Charzing may better tailor your user experience.
From time to time, we may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary and you may easily decline to participate.
Aggregated Information. Charzing may also analyze and compile information on patterns of usage of the Service. This information is collected in aggregate form, without identifying any user individually. We may use this information to improve the Service and provide this information to third parties for marketing purposes.
Children’s Privacy. The Web Site and the Service are intended for adult users, and Charzing does not knowingly collect personal information from anyone under 13 years of age.
3. Information Sharing
We generally do not share with any third party User Information in a way that would personally identify you. However, we may do so in the following circumstances:
- (a) as part of a merger, acquisition or any form of sale of some or all of Charzing assets or business,
- (b) to our service providers and other contractors for the purposes of providing Service to us (such contractors are prohibited from using User Information for any other purpose),
- (c) for bill collection;
- (d) to resolve customer disputes or inquiries;
- (e) to a Program Partner (as defined herein) (but only if you are participating in an offer or program offered by Charzing in conjunction with one of its partners (each, a “Program Partner”)), in order for Charzing and the Program Partner to provide the Service, confirm that you are eligible to participate in such offer or program (e.g., by sharing and verifying the VIN of your vehicle), and for the Program Partner to understand your usage patterns and to improve its offer or program with Charzing or other offers, programs or services offered by the Program Partner;
- (f) in the unlikely event of insolvency, bankruptcy or receivership in which your personal information would be transferred as one of Charzing’s business assets; and
- (g) where we are legally obligated to disclose information to the government or third parties for the purposes of national security, law enforcement or other issues of public importance.
We may aggregate information and data about you and your use of the Web Site and Service and provide such aggregated information and data to advertisers and for marketing or promotional purposes. In these circumstances, we do not disclose information that could be used to personally identify you.
Charzing is potentially liable for onward transfers to third parties of personal data of citizens and residents of the European Union or Switzerland received pursuant to Privacy Shield.
Access by Charzing, its distributors, Charzing charging station owners, or authorized third parties, or their respective employees and consultants to any personal information you provide is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.
4. Security Measures
To help protect the privacy of the data you transmit through the Web Site or Service, Charzing uses industry-standard; secure server software that encrypts the information you input before it is sent to us. In addition, Charzing uses standard industry practice to protect User Information against unauthorized access. However, you should keep in mind that the Web Site and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.
5. Links to Third-Party Websites
This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user’s own risk and Charzing is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Charzing provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.
6. Accessing Your User Information
We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of any may submit a written request for changes to (or errors in) your User Information by contacting Charzing Customer Service at the addressed set forth below in Section 10. You can update your User Information through the Web Site or if you are unable to access that information for any reason, you listed below. In order for us to serve you best, please provide your name, phone number, mailing address, and e-mail address when contacting us.
7. Consent to Processing
Charzing is a global company which operates its Website and Service through servers located in a number of countries. If you select a country in Europe as your country of residence, your personal data is hosted on servers within the European Union.
We will need to access or view your personal data, (including your name, full address, email address, telephone number, security question and information about your vehicle including your license number and the make, model, color of your vehicle), via a secure network from the United States in order for Charzing to provide you with our support services or to troubleshoot any issues to improve our support services. In order to develop and improve our products and services for users, and to provide statistical information to third parties including, but not limited to, government bodies, utilities and auto manufacturers. Charzing will transfer certain data back to the United States (including pseudonymized information coupled with session data such as length of charge, location of charge, amount of energy received and fee). We may also need to access pseudonymized information via a secure network from the United States for financial accounting purposes. By registering for an account and submitting your personal data you consent to the transfer, processing and/or storing of your personal data on servers located in the United States, and acknowledge that the level of data protection in the United States is not necessarily equivalent to the level of data protection within the European Union and the European Economic Area. We will take necessary steps to ensure that your personal data is treated securely and in accordance with this Policy.
8. Governing Law
9. EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Charzing is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Charzing may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the EU-US and Swiss-US Privacy Shield Principles, Charzing commits to resolve complaints about your privacy and our collection or use of your personal information.
Charzing has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you. Citizens and residents of the European Union or Switzerland also have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms.
Finally, as a last resort and under limited circumstances, EU and Swiss individuals with residual privacy complaints may invoke a binding arbitration option before the Privacy Shield Panel.
10. Contact Us
You can contact us by email at [email protected]